The term ‘communication’ is derived from the Latin word ‘communis’ which means common.
The term ‘communication’ is
derived from the Latin word ‘communis’ which means common. The term
communication is used to signify the act of transferring ideas or receiving it
by any means-word of mouth, the telephone, telegram, letter, message etc. In an
organisation managers have to communicate constantly. If we observe the
activities of any manager, we will find that he is busy writing a letter or
receiving one, meeting a worker or a group of workers or his superior attending
a conference or addressing one, telephoning or discussing a project with an
expert, negotiating terms and so on. Managerial functions are discharged
through communication. Direction, guidance, delegation of authority, assignment
of duties etc., are done through communication. Thus communication is not a one
The term “communication” is freely used by everyone. It is one of the most
frequently discussed subjects in the field of organisational behaviour.
According to Louis Allen, Communication
is the sum of all things, a person does when he wants to create an
understanding in the mind of another. It involves a systematic and continuous
process of telling, listening and understanding.
According to Keith Davis, “It is
the process of passing information and understanding from one person to
another. It is essentially a bridge of meaning between people. By using this
bridge of meaning, a person can safely cross the river of misunderstanding that
separates all people”.
Thus, in reality communication is
the sum total of direct or indirect, consciously or unconsciously transmitted
words, attitudes, feelings, actions, gestures and tones. Even silence is an
effective form of communication. A twist in the face is often more expressive
than a 100 words put together. Tone very often than not, conveys the meaning of
the words uttered.
Tags : Management Concepts & Organisational Behaviour - Communication
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