Stress has serious consequences on health as well as job performance. Stress results in a variety of physiological, psychological, and behavioral consequences.
Consequences of Stress
Stress has serious consequences
on health as well as job performance. Stress results in a variety of
physiological, psychological, and behavioral consequences.
Stress takes its toll on the
human body. Studies have found that students who are anxious about their exams
are more susceptible to colds and other illnesses. As you are aware, many
people experience tension or headache due to stress. Others get muscle pain and
related back problems. These physiological ailments are attributed to muscle
contractions that occur when people are exposed to stressors.
Stress results in various
psychological consequences like job dissatisfaction, moodiness, and depression.
Emotional fatigue is another psychological consequence of stress which is
called job burnout.
Burnout is the process of
emotional exhaustion, depersonalization, and reduced personal accomplishment
resulting from prolonged exposure to stress. The term “job burnout” was not
known 50 years ago; but it’s a much talked about phenomenon these days. Job
burnout is a complex process that includes the dynamics of stress, coping
strategies, and stress consequences. Burnout is caused by excessive
demands made on people who serve or frequently interact with others.
Interpersonal and role-related stressors cause burnout.
There are three components of job
burnout. The first one is emotional
exhaustion, which plays a key role in the burnout process. It is characterized by lack of energy and a
feeling that your emotional resources are exhausted. Emotional exhaustion is
sometimes called compassion fatigue because the employee no longer feels able
to give as much support and caring to clients.
The second one is depersonalization, which is identified
by the treatment of others as objects rather than people. Employees subjected
to burnout become emotionally detached from clients and cynical about the
organization. This detachment reaches the point of callousness far beyond the
level of detachment normally required in execution of tasks, more particularly
in service sector. Depersonalization can be seen when employees strictly follow
rules and regulations rather than try to understand the client’s needs and
search for a mutually acceptable solution.
The third component of job
burnout is reduced personal accomplishment. It refers to the
decline in one’s competence and success.
In other words, the person’s self-efficacy declines. In these situations,
employees develop a sense of learned helplessness, as they no longer believe
that they make a difference.
When stress becomes distress, job
performance comes down and workplace accidents increase. High stress levels
impair your ability to remember information, make effective decisions, and take
appropriate actions. You probably experience this kind of distress in exams.
You are likely to forget important information and commit mistakes.
Overstressed employees also tend
to absent from work frequently. This is because stress makes people sick.
Sometimes absenteeism is used as a stress coping mechanism. Normally, we react
to stress through fight or flight. Absenteeism is a form of flight-temporarily
withdrawing from the stressful situation so that we find time to re-energize
Sometimes workplace aggression
may be the consequence of stress. Aggression represents the fight reaction to
stress. In its mildest form, employees engage in verbal conflict. They are not
likely to empathize with co-workers. Occasionally, it may lead to more
dangerous levels of workplace hostility.
Tags : Management Concepts & Organisational Behaviour - Stress Management
Last 30 days 6199 views