The social-cultural environment of marketing describes the relationship between marketing and society and its culture.
The
Social-Cultural Environment
The social-cultural environment
of marketing describes the relationship between marketing and society and its
culture. Marketers must cultivate sensitivity to society’s changing values and
to demographic shifts such as population growth and age distribution changes.
These changing variables affect consumers’ reactions to different products and marketing practices. The social-cultural context
often exerts a more pronounced influence on marketing decision making in the
international arena than in the domestic arena. Learning about cultural and
social differences among countries proves a paramount condition for a firm’s
success abroad. Marketing strategies that work in one country often fail when
directly applied in other countries. In many cases, marketers must redesign
packages and modify products and advertising messages to suit the tastes and
preferences of different cultures.
It is estimated that over a billion Barbie dolls have been sold
worldwide in over 150 countries, with Mattel claiming that three Barbie dolls
are sold every second. Barbie dolls are made to fit into different cultures.
Barbie wears saree and bridal costume of India to attract Indian girls. Fulla
is marketed as an alternative to Barbie in Middle Eastern countries. Black
Barbie and Hispanic Barbie were launched in 1980.
Changing social values have led
to the consumerism movement which is a social force within the environment
designed to aid and protect buyers by exerting legal, moral and economic
pressures on business. Consumerism also advocates the rights of the consumers
such as:
1.
The right to choose freely –
consumers should be able to choose among a range of goods and services
2.
The right to be informed –
consumers should have access to enough education and product information to
make responsible buying decisions
3.
The right to be heard – consumers
should be able to express legitimate complaints to appropriate parties – be it
manufacturers, sellers, consumer assistance groups and consumer courts.
4.
The right to be safe – consumers
should feel assured that the goods and services they purchase will not cause
injuries in normal use. Product designs should allow average consumers to use
them safely.
The social-cultural environment
for marketing decisions at home and abroad is expanding in scope and
importance. Today no marketer can initiate a strategic decision without taking
into account the society’s norms, values, culture and demographics. Marketers
must understand how these variables affect their decisions. The constant influx
of social input requires that marketing managers focus on addressing these
questions instead of concerning themselves only with the standard marketing
tools.
Activity 1.4.1Choose an industry. Search from
recent business news to look for examples of influences of competitors,
economy, politics, law, technology, society and culture on marketing decision
making.
Tags : MARKETING MANAGEMENT - Marketing Environment
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