This is a quick, inexpensive approach to training evaluation. At this level, the trainees are provided with a feedback form in which questions pertaining to the trainers, relevance of the topics, applicability of the learning outcomes, usefulness of the study materials, efficacy of the training methods adopted during the program and the quality of physical environment that prevailed during training are included.
Levels of Evaluation of the Effectiveness of
Training
Level 1 - Content Evaluation through Trainees’ Reactions
This is a quick, inexpensive
approach to training evaluation. At this level, the trainees are provided with
a feedback form in which questions pertaining to the trainers, relevance of the
topics, applicability of the learning outcomes, usefulness of the study materials,
efficacy of the training methods adopted during the program and the quality of
physical environment that prevailed during training are included. The analyses
of the responses indicate how far the trainees are satisfied with the
structure, subjects covered and learning processes involved in the training
programs. After each program, the opinions could be fed into a database in
order to make comparisons with the scores of the previous programs.
Level 2 - Learning Evaluation through examination
The pretest-posttest control
group design is used as evaluation procedure in this level. This is normally
done by using a test for examining the trainees on their newly acquired
knowledge and comparing this score with a pre-training assessment of trainees on
the same topics. The difference between the two scores would be taken as a
measure of the effectiveness of training program. For example, in a training
program on awareness on cyber laws, the post-training assessment should show a
certain minimum of increase as compared to the scores obtained by the same
person before attending the training program.
Level 3 - Evaluation of Behavioral outcomes through
training
The aim of training is
modification of behavior of some kind that might lead to improvement in
performance. Hence any training could be said to be effective if it has
resulted in any enduring change in behavior patterns of the trainees. The
behavior assessment would be based on indicators of organizational performance
that show the transfer of learning from training into practical application.
Since performance is a function of complex forces and motives, accurately
assessing the effect of training on performance would be difficult.
Level 4 – Attainment of Training and Development
Objectives
Training may be assessed based on
the extent to which the objectives set before conducting the programs have been
attained after the program. For example, safety training should have resulted
in the reduction of number of accidents and an attitudinal training program
focused on attendance should have resulted in reduced absenteeism. In this
regard, the comparison should be made with a corresponding score in the month
or year preceding such training programs. Behavioral outcomes may be evaluated
at individual, group or organizational levels.
Level 5 - Evaluation of Return on investments (ROI)
on training
This is the ultimate level of
assessment of training programs in which the financial gains directly resulted
out of a training program would be validated against the total cost incurred in
conducting the program including trainers’ fees, trainees’ paid work time and
other related expenditure. Usually the benefits are measured in terms of the
amount saved in the year after the training is completed. However, there are
obvious difficulties in calculating the ROI because it may be difficult to
determine how much of the benefits are strictly due to the training programs.
Tags : Human Resources Management - Training & Development
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