Human Resources Management - HRM Issues – Global Scenario
BPO - HRM Issues – Global Scenario
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Business process outstanding has gained momentum starting from IT sector and software.
BPO
Business process outstanding has gained momentum starting from IT sector and software. In other businesses also outsourcing is resorted to, whereby part or major work to be entrusted to different companies, sometimes even to companies in different countries. Sometimes it is cheaper to hire service work from outside and this leads to reduction in labour cost. Call centers have developed as a part of outsourcing.
HR aspects in outsourcing
1. Selection of skilled person
2. Sociability
3. Communication skill
4. Adaptability
5. Culture adjustment
6. Motivation
Technology has become the hallmark of the modern organizations. As such modern organizations have become the technology driven organizations. The explosive growth of information technology linked to the internet has ushered in many changes throughout the organization. One of the major changes led by IT is that it has hastened, what experts call “fall of hierarchy.” Managers depend less and less on yesterday’s “stick-to-the-chain of command approach” to their organizing function. This is so because earlier it used to be, if one wanted information, one had to go up, over and down through the organization. Now just one tap would do. This is meant by the breakdown of hierarchy.
Business process outstanding has gained momentum starting from IT sector and software. In other businesses also outsourcing is resorted to, whereby part or major work to be entrusted to different companies, sometimes even to companies in different countries. Sometimes it is cheaper to hire service work from outside and this leads to reduction in labour cost. Call centers have developed as a part of outsourcing.
1. Selection of skilled person
2. Sociability
3. Communication skill
4. Adaptability
5. Culture adjustment
6. Motivation
Technology has become the hallmark of the modern organizations. As such modern organizations have become the technology driven organizations. The explosive growth of information technology linked to the internet has ushered in many changes throughout the organization. One of the major changes led by IT is that it has hastened, what experts call “fall of hierarchy.” Managers depend less and less on yesterday’s “stick-to-the-chain of command approach” to their organizing function. This is so because earlier it used to be, if one wanted information, one had to go up, over and down through the organization. Now just one tap would do. This is meant by the breakdown of hierarchy.
Tags : Human Resources Management - HRM Issues – Global Scenario
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