The most popular 4 Ps’ framework as suggested by McCarthy with the marketing mix variables- products, place, promotion and price had origination from the study of the manufacturers – i.e.
Significant Of Marketing Mix
The most popular 4 Ps’ framework
as suggested by McCarthy with the marketing mix variables- products, place,
promotion and price had origination from the study of the manufacturers – i.e.
the organization engaged in production and marketing of goods – it is more
oriented to deal with goods marketing situations. However, service
characteristics are radically different fro goods; and so are the challenges in
their marketing. It is wrong to imply that services are just like
products except for intangibility. But such wax-like logic as “apples are just
like oranges, except for their appleness’’ does not stand the heat of
nuts-and-bolts.
Marketing Product / service
characteristics and add new dimensions to a marketing situation that is faced
by the service manager. Given the product / service characteristics and
activities in product/service firms, eight Ps’ framework for services has been
proposed. For the services, the additional prescribed Ps given below refer to
activities that are service marketing mix can be summarized as follows:
Product - service
core, levels, additional services, branding.
Price - price,
discounts, terms of payment.
Place -
location, channels of distribution, coverage.
Promotion -
Advertising, sales promotion, personal selling and
publicity.
For Service Additional 4 Ps Were Added For
Marketing Services.
They Are:
People - customer-provider relationship, training, culture, skills, and
attitudes.
Physical - ambience,
appearance, equipment, machines
Evidence -
Buildings, physical facilities
Process -
Activity sequence, quality management, customer participation
and delivery process
Productivity
- Efficiency of human and non-human capitals in the production process. But our
discussion limits only to the first four Ps.
Tags : MARKETING MANAGEMENT - PRODUCT DECISIONS
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