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How can Communication be more Effective
Management Concepts & Organisational Behaviour - Communication
How can Communication be more Effective
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The following aspects, if taken care of, will make communication effective.
How can
Communication be more Effective
The following aspects, if taken care of, will make communication effective.
The idea to be transmitted must be absolutely clear in the mind of the communicator. Just as it is not possible to have a clear print from a blurred negative, similarly one can never make his views intelligible to others, if he himself is confusing at certain points. Hence the process of communication to be complete must spring out from a clear head. Further, the academic level of the workers, their power of grasping things etc., should also be taken into account. Even when the language spoken by the workers, superiors and the management is the same, words often mean different things to people with a different experimental background.
In all communications, actions are more significant than words. A manger who invariably says that he trusts subordinates and then proceeds to make too many checks on the sub ordinate’s work, usually fails to make himself understood. A boss who is not punctual cannot succeed in enforcing the timing-rules on the subordinates.
The next most important essential point is that both the parties (communicator and the recipient) should participate in the communication process. It is a common complaint of the workers that proper and patient hearing is not given to their voice. Listening plays a very fundamental part in oral communication because it is listening only which leads to sharing, participation and understanding in oral communication. But this listening is not merely passive hearing. It is an art which is to be perfected with practice based on sound knowledge of the principles of human nature.
1. Some of such important principles are;
2. Respect the personality of employees.
3. Recognise both subjective and objective facts.
4. Avoid moralizing. For example telling an emotionally upset worker that he should be clam and talk reasonably and logically may only succeed in erecting a barrier against further expression of his
5. Hasty generalizations are dangerous; e.g., union stewards cannot be trusted, all workers are dishonest.
6. Knowledge of one’s own prejudices will help proper listening.
The communicator must plan carefully what to communicate, whom to communicate and how to communicate. Further, delegation of authority without responsibility breaks down the spirit of communication.
The channel of communication should be kept open and alive. It is only by honest attempts that good communication relations can be developed.
Effective communication requires good quality of relationship between people immediately connected with each other. It requires sound industrial relations, policies and practices, an all round atmosphere of friendly co-operation and a feeling of trust and confidence throughout the organization right from the top management down to the humblest worker. Under such conditions only, the meaning of communication is grasped quickly and correctly. On the other hand, if the relations are not satisfactory, much of the information may be suppressed or misunderstood.
The following aspects, if taken care of, will make communication effective.
Clarity of Thoughts
The idea to be transmitted must be absolutely clear in the mind of the communicator. Just as it is not possible to have a clear print from a blurred negative, similarly one can never make his views intelligible to others, if he himself is confusing at certain points. Hence the process of communication to be complete must spring out from a clear head. Further, the academic level of the workers, their power of grasping things etc., should also be taken into account. Even when the language spoken by the workers, superiors and the management is the same, words often mean different things to people with a different experimental background.
Attach Importance to Actions Rather Than Words
In all communications, actions are more significant than words. A manger who invariably says that he trusts subordinates and then proceeds to make too many checks on the sub ordinate’s work, usually fails to make himself understood. A boss who is not punctual cannot succeed in enforcing the timing-rules on the subordinates.
Participation
The next most important essential point is that both the parties (communicator and the recipient) should participate in the communication process. It is a common complaint of the workers that proper and patient hearing is not given to their voice. Listening plays a very fundamental part in oral communication because it is listening only which leads to sharing, participation and understanding in oral communication. But this listening is not merely passive hearing. It is an art which is to be perfected with practice based on sound knowledge of the principles of human nature.
1. Some of such important principles are;
2. Respect the personality of employees.
3. Recognise both subjective and objective facts.
4. Avoid moralizing. For example telling an emotionally upset worker that he should be clam and talk reasonably and logically may only succeed in erecting a barrier against further expression of his
5. Hasty generalizations are dangerous; e.g., union stewards cannot be trusted, all workers are dishonest.
6. Knowledge of one’s own prejudices will help proper listening.
Transmission
The communicator must plan carefully what to communicate, whom to communicate and how to communicate. Further, delegation of authority without responsibility breaks down the spirit of communication.
Keep the channel Always Alive
The channel of communication should be kept open and alive. It is only by honest attempts that good communication relations can be developed.
Cordial Superior-Subordinate Relationship
Effective communication requires good quality of relationship between people immediately connected with each other. It requires sound industrial relations, policies and practices, an all round atmosphere of friendly co-operation and a feeling of trust and confidence throughout the organization right from the top management down to the humblest worker. Under such conditions only, the meaning of communication is grasped quickly and correctly. On the other hand, if the relations are not satisfactory, much of the information may be suppressed or misunderstood.
Tags : Management Concepts & Organisational Behaviour - Communication
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