The following aspects, if taken care of, will make communication effective.
Communication be more Effective
following aspects, if taken care of, will make communication effective.
The idea to be transmitted must
be absolutely clear in the mind of the communicator. Just as it is not possible
to have a clear print from a blurred negative, similarly one can never make his
views intelligible to others, if he himself is confusing at certain points.
Hence the process of communication to be complete must spring out from a clear
head. Further, the academic level of the workers, their power of grasping
things etc., should also be taken into account. Even when the language spoken
by the workers, superiors and the management is the same, words often mean
different things to people with a different experimental background.
Importance to Actions Rather Than Words
In all communications, actions
are more significant than words. A manger who invariably says that he trusts
subordinates and then proceeds to make too many checks on the sub ordinate’s
work, usually fails to make himself understood. A boss who is not punctual
cannot succeed in enforcing the timing-rules on the subordinates.
The next most important essential
point is that both the parties (communicator and the recipient) should
participate in the communication process. It is a common complaint of the
workers that proper and patient hearing is not given to their voice. Listening
plays a very fundamental part in oral communication because it is listening
only which leads to sharing, participation and understanding in oral
communication. But this listening is not merely passive hearing. It is an art
which is to be perfected with practice based on sound knowledge of the
principles of human nature.
1. Some of such important principles are;
2. Respect the personality of employees.
3. Recognise both subjective and objective facts.
4. Avoid moralizing. For example
telling an emotionally upset worker that he should be clam and talk reasonably
and logically may only succeed in erecting a barrier against further expression
of his difficulties.
5. Hasty generalizations are
dangerous; e.g., union stewards cannot be trusted, all workers are dishonest.
6. Knowledge of one’s own prejudices will help proper
The communicator must plan
carefully what to communicate, whom to communicate and how to communicate.
Further, delegation of authority without responsibility breaks down the spirit
Keep the channel Always
The channel of communication
should be kept open and alive. It is only by honest attempts that good
communication relations can be developed.
Effective communication requires
good quality of relationship between people immediately connected with each
other. It requires sound industrial relations, policies and practices, an all
round atmosphere of friendly co-operation and a feeling of trust and confidence
throughout the organization right from the top management down to the humblest
worker. Under such conditions only, the meaning of communication is grasped
quickly and correctly. On the other hand, if the relations are not
satisfactory, much of the information may be suppressed or misunderstood.
Tags : Management Concepts & Organisational Behaviour - Communication
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