Management Concepts & Organisational Behaviour - Benchmarking
Phases of Benchmarking
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There are four phases of Benchmarking
Phases of Benchmarking
There are four phases of Benchmarking:
-- Planning: Identify the product, service or process to be benchmarked and the firm(s) to be used for comparison determines the measure of performance for analysis and collects the relevant data.
-- Analysis: Determine the gap between the
firm’s current performance and that of the firm(s) benchmarked
and identify the causes of significant gaps.
-- Integration: Establish goals and obtain the support of managers who must provide the resources for accomplishing the goals.
-- Action: Develop cross-functional teams of those most affected by the changes, develop action plans and team assignments, implement the plans, monitor progress and recalibrate benchmark as improvements are made.
There are four phases of Benchmarking:
-- Planning: Identify the product, service or process to be benchmarked and the firm(s) to be used for comparison determines the measure of performance for analysis and collects the relevant data.
-- Integration: Establish goals and obtain the support of managers who must provide the resources for accomplishing the goals.
-- Action: Develop cross-functional teams of those most affected by the changes, develop action plans and team assignments, implement the plans, monitor progress and recalibrate benchmark as improvements are made.
Tags : Management Concepts & Organisational Behaviour - Benchmarking
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