QWL refers to a favourable work situation which emphasizes on the strengthening of relationship, sensitivity, comforts and concern for one another among employees of an organization.
Quality of Work Life (QWL)
QWL refers to a favourable work
situation which emphasizes on the strengthening of relationship, sensitivity,
comforts and concern for one another among employees of an organization. QWL is
defined as a process of work organizations which enables its members at all
levels to actively participate in shaping the organization, its environments,
methods and outcomes. Enhanced effectiveness of organization is assessed in
terms of greater financial strength of an organization, the strength of its internal systems and the
satisfaction of its various stakeholders. QWL and organizational effectiveness
are considered to be twin goals of an organization.
Evolution of QWL: Studies related to QWL started in
the 1950’s and evolved through
different stages. Eric Trist and his collaborators from Tavistok Institute,
London is pointed as the precursors to research on Quality of Working Life. In
that decade, they had initiated a series of studies that gave origin to a
social-technique approach related to work organization. There was a concern
with worker satisfaction and welfare. However, only in the 1960’s the movement
was developed. There was a consciousness about the importance of trying better
ways to organize the work, with the objective of minimizing negative effects of
jobs over the worker. The first movement phase was extended until 1974 – in the
USA - when there was an interest fall by QWL in function of economic questions
- energy crisis and increasing inflation. The survival needs of companies made
employees’ interests move away from QWL.
After 1979 the concern with QWL
resurged mainly because of the loss of American industries’ competitiveness
before their Japanese competitors. This loss of competitiveness led to the
inquiry of the management styles practiced in other countries and to relate the
programs of productivity to the efforts with the improvement of the QWL. The
term QWL contemplates aspects analyzed previously as motivation, satisfaction,
work conditions, styles of leadership, amongst others. Related to these
aspects, the stack of factors that constitute in positive and negatives points
of the work is ample. There are concepts diversifications about QWL. Reviewing
a conceptual panorama over QWL, it is found to refer to the favourableness or
otherwise of a job environment for people. The basic purpose is to develop jobs
that are excellent for people as well as for production. QWL is a process by
which an organization attempts to unlock the creative potential of its people
by involving them in decisions affecting their work and personal lives.
Analyzing the conceptualizations
of the main authors who investigated the theme, it is possible to identify
three main groups that had developed common basic points in its statements of
QWL. The common conceptions were:
1. Emphasis on well-being and worker satisfaction,
concomitant with the concern with the productivity increase, effectiveness and
the organizational effectiveness
2. Valuation of workers’ participation in decision making process, at work and questions related to the reformulation of positions
3. Emphasis on humanist perspective to think on the people, their work and the organization.
QWL is also referred to as an
important Organization Development (OD) intervention technique to be used along
with other techniques like team building, process consultation and role
analysis technique. QWL as an OD technique is designed to improve
organizational functioning by helping to humanizing the workplace, making it
more democratic and involving employees in making decisions affecting them. The
conditions that contribute to motivation such as equitable salaries, activities
such as job enrichment and job rotation would also contribute QWL. Thus, QWL
clearly exhibits features that have also been associated with the very basic
objectives of Human Resources Management, Employee Relations and Labour
Welfare.Jurisdiction of QWL initiatives
includes task-related issues, management-employee communication, team working,
work restructuring, redesigning of compensation and benefits, and workers’
active participation in management. The underlying importance of QWL of human
capital, lies in the fact that most people who work for a living are spending a
significant amount of their waking hours at the workplace executing the
requirements, duties and functions of their job and that their satisfactions
and dissatisfactions at workplace are carried over to home as well. By
improving the QWL, the workers feel better about themselves when they are
working in a plant.In the middle phases of the QWL
debate in the 1970s, the idea was put forth that greater individual control
over work, through genuine participatory decision making, would have positive
outcomes for employees and employers alike. By the early 1980s, such advocates
of worker involvement and labor-management cooperation identified increased
participation with workplace empowerment. In the past, management assumed an
attitude of passivity when solving their subordinates’ problems. But when employees are
encouraged to solve their own problems using the managers as resources, a sea
change is certainly at hand. On the employee side, the act of taking on power
and responsibility is equally momentous”QWL is a term that has been used
liberally over the years, to describe everything from flexi time to
self-directed work teams. QWL is designed in many organizations to be joint
union-management programs to improve organizational effectiveness and
productivity as well as working conditions. A network of labour-management
committees, ably led by a steering committee, usually guides these efforts. QWL
programs in these firms are wider in scope than Quality Circles and they often
involve redesigning or “broad-banding” jobs and/or changing the work processes.
The aim of the programs is workplace wellness among employees, organizational
health and stability, and high performance work organizations.Introduction of the principles of
QWL in many organizations have resulted in efforts towards humanizing the
workplace by improving the cleanliness of the environment, betterment of
lighting, temperature, ventilation, control of noise and dust and the use of
the knowledge of ergonomics in designing tools, machines and furniture used
during work. In effect, QWL resulted in the prevention, control and alleviation
of occupational diseases, accidents, grievances, unrest and mal-adaptive
behavior of workers which included alcohol and substance abuse, sexual
promiscuity, gambling, indebtedness and various forms of criminal behavior.QWL initiatives may also be
linked with collective bargaining issues and thus provide for the involvement
of employee unions in its steps. In many cases, QWL initiatives have met with
considerable opposition from workers and their unions because of the perception
that QWL is a means of marginalizing the union’s role with its emphasis on
individual motivation, problem solving and informal systems of participation.
This is contrast to the traditional focus of industrial relations on the
management of effort-reward bargain through formal rules and written down
promises to provide better living and working conditions.
QWL is determined by the presence
of the following features that represent the principles of security, equity,
individualization, cohesiveness and democratic participation by employees in
their organization’s management. QWL might mean different elements to people of
different age groups, occupations, regions, cultures, nationalities, genders,
educational qualifications and income levels, in organizations. Therefore
different people might consider one or more of the following conditions to be
more important than the others, in determining QWL of human resources:
Adequate and fair compensation: Wages, Salaries, incentives, bonus, social security and perquisites should be designed in such a manner to be adequate for all the employees to meet the needs of socially determined standards of living and in order to ensure a just balance between effort and rewards.
Safe and healthy working conditions: Including hours of work and rest pauses, freedom from occupational hazards, accidents, negative stress, life-threatening conditions and other factors detrimental to the well-being of employees
Opportunities at the workplace to use different capacities: Using one’s creativity and innovation, use of multiple skills and talents, encouragement to pursue education and professional development.
Opportunities to learn, to grow and feel secured at the jobs: Possibilities of self-improvement and career advancement, provision of autonomy, appreciation of efforts and results, knowledge of the whole tasks and inclusion in decision making stages of the work process concerning the whole organization.
Social integration in terms of a community: This comprises of interpersonal openness and egalitarianism; Feeling the warmth of companionship, mutual respect, tolerance and camaraderie and being united; Being free from prejudices on the ground of gender, language, nationality or economic class.
Rule of Law at work place: Principles of natural justice and equity, equality, safeguards to personal freedom and reasonable protection from violations of rights and respect of privacy with regard to an employees’ off-the-job behavior.Work - Life Balance: This aspect includes consideration for employees’ personal and family life, resulting in the upholding of reasonable restrictions upon schedule of work hours and travel requirements, overtime requirements, leisure and recreation, savings for the future, practicing one’s faith etc. Social Relevance of work: Work should be recognized for its
contributions to the well being of the society. Employees do not like to be
mere cogs within wheels and be paper-pushers. They are inspired by a sense of
mission inherent in their work.QWL is not based on a particular
theory and it does not advocate any particular technique for application.
Instead, QWL is more concerned with the overall climate of work, the impact of
work on people as well as organizational effectiveness. It is based upon the
idea of Quality of life, which is a culture attribute that reflects the
emphasis placed upon relationship and concern for others. An organization could
be considered effective only if the QWL features are satisfactory according to
the employees. The more an enterprise is committed to the assurance of QWL, the
more it will encourage open competition among all candidates for management
positions, so that managers with adequate abilities alone would be placed in
any position.QWL is sometimes equated to the
socio-technical approach to job design, aimed at harmonizing the personal,
social and technological functioning of employees. This formula of QWL has
emerged to become an internationally renowned effort to bring about increased
labour management co-operation to jointly solve the problem of improving
organizational performance and ‘motivation and satisfaction’ of employees.
There are many other approaches to QWL such as self-management teams,
leadership, communication, organizational design, organizational change &
development and organizational culture.The basic tenets of QWL are
universally applicable. However, customizing QWL for a pluralistic
organizational set up would require addressing to local situations and cultural
conditions. Thus, adapting QWL to organizational level would be the first step
towards enhancing the usefulness of the process.
Integrating QWL with other OD interventions and using them in combination,
would heighten the outcomes, besides sustaining the benefits over a longer
period of time. Subjecting the QWL practices to periodic documentation and a
stringent monitoring and auditing process would help in bringing about a rigor
and seriousness in their implementation.
Tags : Human Resources Management - Employees’ Morale And Motivation
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