Management Concepts & Organisational Behaviour - Benchmarking

Phases of Benchmarking

   Posted On :  19.05.2018 11:49 pm

There are four phases of Benchmarking

Phases of Benchmarking
 
There are four phases of Benchmarking:
 
--    Planning: Identify the product, service or process to be benchmarked and the firm(s) to be used for comparison determines the measure of performance for analysis and collects the relevant data.

--    Analysis: Determine the gap between the firm’s current performance and that of the firm(s) benchmarked and identify the causes of significant gaps.
 
--    Integration: Establish goals and obtain the support of managers who must provide the resources for accomplishing the goals.
 
--    Action: Develop cross-functional teams of those most affected by the changes, develop action plans and team assignments, implement the plans, monitor progress and recalibrate benchmark as improvements are made.

 

Tags : Management Concepts & Organisational Behaviour - Benchmarking
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