Operations Management - Game Theory, Goal Programming & Queuing Theory
Introduction of Queueing Theory
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A business organization may be either production oriented or service oriented or both.
Introduction
A business organization may be either production oriented or service oriented or both. With the rapid advancement of science and technology, the service sector has registered a phenomenal growth in the recent years. Customer satisfaction being the hallmark of an efficient service organization, a customer would like to receive the desired service as soon as he enters the organization or at least within a reasonable time of his arrival at the spot. Queueing theory is associated with the objective of improving the efficiency of service in any organization engaged in offering a service to the customers. If there are sufficient facilities in the service point to offer the desired service as soon as a customer enters, then there is no necessity to form a queue. Accumulation of customers at a service point leads to the formation of a queue.
The flow of customers from a finite or infinite population towards the service point leads to the formation of a queue (waiting line). When there is exact match between the service facilities and the arrival of customers, waiting time is caused either for the service facilities or for
A business organization may be either production oriented or service oriented or both. With the rapid advancement of science and technology, the service sector has registered a phenomenal growth in the recent years. Customer satisfaction being the hallmark of an efficient service organization, a customer would like to receive the desired service as soon as he enters the organization or at least within a reasonable time of his arrival at the spot. Queueing theory is associated with the objective of improving the efficiency of service in any organization engaged in offering a service to the customers. If there are sufficient facilities in the service point to offer the desired service as soon as a customer enters, then there is no necessity to form a queue. Accumulation of customers at a service point leads to the formation of a queue.
The flow of customers from a finite or infinite population towards the service point leads to the formation of a queue (waiting line). When there is exact match between the service facilities and the arrival of customers, waiting time is caused either for the service facilities or for
Tags : Operations Management - Game Theory, Goal Programming & Queuing Theory
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