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Operations Management - Game Theory, Goal Programming & Queuing Theory

Introduction of Queueing Theory

   Posted On :  25.06.2018 02:18 am

A business organization may be either production oriented or service oriented or both.

Introduction
 
A business organization may be either production oriented or service oriented or both. With the rapid advancement of science and technology, the service sector has registered a phenomenal growth in the recent years. Customer satisfaction being the hallmark of an efficient service organization, a customer would like to receive the desired service as soon as he enters the organization or at least within a reasonable time of his arrival at the spot. Queueing theory is associated with the objective of improving the efficiency of service in any organization engaged in offering a service to the customers. If there are sufficient facilities in the service point to offer the desired service as soon as a customer enters, then there is no necessity to form a queue. Accumulation of customers at a service point leads to the formation of a queue.
 
The flow of customers from a finite or infinite population towards the service point leads to the formation of a queue (waiting line). When there is exact match between the service facilities and the arrival of customers, waiting time is caused either for the service facilities or for the arrival of the customers. A queueing system consists of one or more queues and one or more servers. A queueing system works with a class of procedures. The incoming customer either waits at the queue sometimes or gets his turn to be served based on the working conditions prevalent in the queueing system. If the server is free at the time of arrival of a customer, then the customer can directly enter into the counter for getting his service. Thus there are two possible things: the system may experience “customer waiting” and /or “idle time of the server”. 
Tags : Operations Management - Game Theory, Goal Programming & Queuing Theory
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