Implementation includes the following steps. Many of the steps are discussed in the earlier lessons.
Process of Implementation
Implementation
includes the following steps. Many of the steps are discussed in the earlier
lessons. We will now briefly discuss them.
i)
Resource
allocation
ii)
Organisation
structure design
iii)
Planning framework
iv)
Leading
and staffing
v)
Change
and communication.
vi)
Evaluation
Resource allocation
This has
vital significance in strategy implementation. In a single product firm, it may
involve assessment of the resource needs of different functional departments.
In a multi divisional organisation, it implies assessing the resource needs of
different SBUs or product divisions. Methods of resource allocation include use
of:
1. Percentage
of sales or profits
2. BCG
matrix
3. Budgeting
system
Organization structure design
Appropriate organization structure is to be
designed to make strategy implementable. The relation between strategy and
structure is established based on organizational life cycle, corporate
development stages and international businesses. Organization design involves
changes like:
1. Job design- Making the jobs more challenging by job
analysis and role redefinition.
2. Reengineering- Reengineering is a radical redesign
of business process to achieve major gains in cost, service and time. It is an
effective way of implementing turn around strategy. It breaks away old rules
and procedures
Planning
frame work
The managers involved in implementation should plan
and develop programmes, budgets and procedures. They should also work for
achieving synergy among the divisions and functional areas in order to maintain
distinctive competence.
Programme
Programmes make strategy action oriented. Ex:
Reliance vertical (forward) integration strategy for growth.
Budgets
This begins after programmes. It is a check on the
feasibility of selected strategy. Budget is expression of programmes in
quantitative terms. Without budgets implementation becomes impractical
Procedures
After programmes and budgets, studied operating
procedures (SOPS) must be developed. They detail the various activities that
must be carried out to complete a corporation’s programme. The change during
the change process, Ex: Mc Donald’s developed very detailed procedure to ensure
that policies are carried out in its fast food retail outlets.
Leadership
and staffing
Implementation involves leading people to utilize
their abilities and skill efficiently and effectively to meet organisational
goals. Leaders are the key organic elements, who help the organization cope
with changes. Failure of leadership may result in goal incongruence,
communication break down, ambiguity etc,. Leaders help in transformation in
three phases
1. Recognising
need for revitalization
2. Creating
a new vision
3. Institutionalizing
change
A leader may follow any of the
following leadership styles
1. Entrepreneurial-risk
taking, dynamic , change oriented.
2. New scientific – Questioning the existing practices
and discovering and experimenting new approaches.
3. Quasi-scientific- Balancing the tradition and
innovation to maintain stability.
4. Muddling through – Pushing through different
situations with reactive planning
5. Conservative –Making approaches of implementation
carefully as per procedures.
6. Democratic-Participative
in style involving people indecision making.
7. Middle of the road- Using an approach that is in
between the democratic and task oriented.
Staffing issues involve hiring new people with new
skills, firing unskilled or inappropriately skilled people, or training
employed to acquire new skills. Staffing requirements are likely to follow a
change in human resource strategy relating to number and quality of people.
GE’s aircraft engine group used training to
maintain its market shone even though work force was cut from 42,000 to 33,000
between, 1991 to 1993.
‘Downsizing’ has become one of the practices of
late in modernization strategy of banks. It involves planned elimination of
positions or jobs during strategy implementation. It involves.
1. Elimination
of unnecessary work
2. Contract
out those works that can be done cheaper
3. Plan long
run efficiencies
4. Communicate
the resources for downsizing
5. Invest in
remaining employees
6. Develop
value added jobs.
Change and communication
Change is inevitable during implementation.
Rationale for strategic changes should be communicated to workers through news
letters and speeches and even in training programmes. Companies in which major
cultural changes took place have the following.
1. The CEO with strategic vision, who communicated
their vision to employees at all levels and constantly compared themselves with
competitors for updating.
2. Vision , that is translated into key elements for
implementation. They are widely communicated through contests, recognition,
rewards etc,
Evaluation
The importance of strategic evaluation lies in its
ability to coordinate the tasks performed by individual managers, and also
groups, division or SBUs, through the control of performance. In the absence of
coordinating and controlling mechanisms, individual managers may pursue goals,
which are inconsistent with the overall objectives of the department, division,
SBU or the whole organization. We will now discuss evaluation and control in
detailed way.
Tags : Strategic Management - Strategy Implementation
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